Booking terms
Who we are
Soul Beauty & Spa Haneviim 76, Central Jerusalem, Israel Phone/WhatsApp: 054-505-4357
Booking and deposit
Your appointment is confirmed when you receive booking confirmation and any required deposit has been paid. A 50% deposit secures your appointment unless the salon waives it. The deposit counts toward the total treatment price. Please check your treatment, technician, date and time and provide accurate contact details.
Cancelling or rescheduling
Cancel or reschedule at least 24 hours before your appointment to receive a full deposit refund or transfer the deposit to your new appointment. For cancellations or rescheduling less than 24 hours before the appointment, the full booked treatment price is payable. Your deposit is retained toward that total, and the remaining balance is due.
No-shows and leaving early
If you miss your appointment or voluntarily leave before completing your booked treatment, the full booked treatment price is payable, subject to your statutory rights. Payments already made count toward the total—you are not charged twice. Example: A ₪200 appointment requires a ₪100 deposit. For a late cancellation or no-show, the remaining ₪100 is payable. Outstanding amounts must be settled before a new booking is accepted, except where not payable under applicable law.
How to contact us
Cancel or request a change through your booking-management link or by phone/WhatsApp at 054-505-4357. All appointment times and cancellation deadlines use Israel local time.
Prices and payment
Prices are in Israeli new shekels. Additional treatments or add-ons, including their prices, must be agreed before they are provided. The remaining balance is payable at the salon. Accepting these terms does not itself authorize an automatic charge to a saved card.
Changes by the salon
If we cancel or need to change your appointment, we will contact you and offer another time. If you do not accept the alternative, payments for services not provided will be refunded. No cancellation charge applies when the salon cancels.
Your legal right to cancel
Under the Israeli Consumer Protection Law, 1981, and the Consumer Protection (Cancellation of Transaction) Regulations, 2010, if you booked online, by phone or in any other way from a distance, you may cancel within 14 days of booking, provided you cancel at least 2 business days (not counting rest days) before the appointment. The law allows a cancellation fee of up to 5% of the price or ₪100, whichever is lower. If you cancel at least 24 hours before your appointment, we charge no cancellation fee at all and your deposit is refunded in full. For cancellations less than 24 hours before the appointment, where the statutory right does not apply, "Cancelling or rescheduling" above applies.
How to cancel
You can tell us you are cancelling in any of these ways: • the "Need to reschedule or cancel? Click here" link in your booking confirmation email • phone/WhatsApp 054-505-4357 • email info@soulbeauty.co.il • at the salon: Haneviim 76, Jerusalem Please give your name and phone number, or your booking reference.
Refunds
Refunds are made within 14 days of receiving your cancellation, to the same payment method you used (for card payments: a credit to the same card).
Your legal rights
These terms do not limit mandatory rights under Israeli law. Any applicable statutory cancellation or refund rights take priority.
2026-11-11